Help

Our support Team will give you quick and professional support and answer all your questions.

Before you open a Support Ticket, Please verify:

Deployment Prerequisites:

  • The install must be run with a System user that has local administrator rights, with write permissions to \Program Files (x86)\OptimizeIT.
  • The agent will send encrypted information to the server (US env: https://collectit.softwatch.com EU env: https://cloudit-eu.softwatch.com/collectit/windows/) on port 443. The information will contain uploaded files and standard https traffic. Please configure your firewall / proxy accordingly.
  • For proxy configurations make sure that the System account has internet access.

If you are facing difficulties with the deployment process, please check your antivirus and firewall:

  • Your antivirus may be blocking agent activity. Use our provided MD5 signatures to add to the antivirus’s ignore list or white list.
  • Your firewall may be blocking the agent’s communication attempts.

For more information please read the Quick Install Guide below.

To open a support ticket please click the support button on the bottom-right