Our support Team will give you quick and professional support and answer all your questions.
Before you open a Support Ticket, Please verify:
Deployment Prerequisites:
The install must be run with a System user that has local administrator rights, with write permissions to \Program Files (x86)\OptimizeIT.
On Windows 10 local users should gain the following privileges: Read & Execute / List folder contents / Read to C:\Temp folder
The agent will send encrypted information to the server (US env: https://collectit.softwatch.com EU env: https://cloudit-eu.softwatch.com/collectit/windows/) on port 443. The information will contain uploaded files and standard https traffic. Please configure your firewall / proxy accordingly.
For proxy configurations make sure that the System account has internet access.
If you are facing difficulties with the deployment process, please check your antivirus and firewall:
Your antivirus may be blocking agent activity. Use our provided MD5 signatures to add to the antivirus’s ignore list or white list.
Your firewall may be blocking the agent’s communication attempts.
For more information please read the Quick Install Guide below.
